Our latest information about Covid - 19

Coronavirus (COVID-19) Information and Guidance – updated 13 July 2021

Safer Stays

All our property owners are familiar with the latest cleaning protocols and the extra measures to be taken to help protect the health and safety of guests and housekeepers involved in preparing for your stay.

Changes that were made during the first lockdown will remain in place for the foreseeable future; these include;
- the removal of some soft furnishings as well as other items such as games, literature, books 
- arrival instructions including key safe information now sent via email
- all open food items including tea, coffee, sugar and milk should not be left at the property. Unless the Arrival Information for your property [emailed to you prior to your arrival] notes otherwise, you will need to bring these with you, along with your normal everyday cleaning products, hand sanitiser and antibacterial hand wash, and please remove your food and cleaning items on departure
- in some cases, we request that on departure you strip and bag all bedding, towels and other laundry items in the bags provided             
- please place ALL your recycling and rubbish (including cleaning cloths, kitchen waste, bathroom waste and bedroom waste) in sealed black bags in the outside Refuse Bins 

You must comply with the latest Government Guidelines on the rules for sharing of holiday accommodation. These are set to change on 19 July, 2021 and we will update this page as soon as possible after that date.

Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

As of 13 July, 2021 the following is our understanding of the current rules and guidelines.

What to do if you develop COVID-19 symptoms before the start of the holiday. If you, or a member of your party, develop symptoms prior to your stay, you must follow the latest NHS guidance and not travel under any circumstances. Please email West Country Beach Holidays  for further advice.

Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.

Things to remember

Have a plan in case you get ill while away – especially if you are travelling on public transport and need to get home quickly.

Remember to pack hand sanitiser and face coverings and any medication you may need plus your own GP details.

As at home, you must socially distance and regularly wash your hands.

Wear a face mask on public transport and in shops for more information see https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing.

For more guidance on safety outside the home visit https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing.

What should I do if I feel unwell while on holiday in England?

If you develop symptoms whilst on holiday, please arrange a test using your holiday address. You can order a test from www.nhs.uk/coronavirus or call 119. You MUST notify your property caretaker, owner or West Country Beach Holidays immediately (contact details can be found in your Guest Arrival email). If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result. It is important that you let us know immediately so that we can take the necessary steps to deep clean the property.

What should I do if my test is positive?

You MUST notify us immediately that you have tested positive

If you feel well enough to travel, you should return home as quickly and directly as you can, using private transport

It is important that you do not use public transport.

Test results are issued by text or email so you if you feel unwell, you do not need to wait for your results, but you must return home the most direct way, by private transport.

If you feel so unwell that you cannot travel, or if you cannot avoid using public transport, you should continue to self-isolate (including those travelling with you) and call 111 for further advice.

Accommodation providers are not obliged to provide self-isolating facilities so you will be liable for any additional costs incurred.

You must self-isolate for at least 10 days from when your symptoms started.

My test was negative, can I stay?

If your result is negative, you can stay and enjoy your visit as planned, provided that the NHS Test and Trace service has not advised you to self-isolate (see below). If you are still feeling unwell and need medical assistance, please call your own regular GP or 111.

I have been contacted by NHS Test and Trace while on holiday in England and told I have been in close contact with someone who has tested positive for COVID-19 and asked to self-isolate for 14 days. What should I do?

If you are contacted by Test & Trace whilst on holiday you MUST notify your property caretaker/owner/West Country Beach Holidays immediately that you have been contacted by NHS Test and Trace and asked to self-isolate.

If you are well enough to, you should return home and use private transportation then please do so and self isolate at home. Do not use public transport.

If you cannot avoid using public transport, you should continue to self-isolate and call 111 for further advice.

Accommodation providers are not obliged to provide self-isolating facilities so you will be liable for any additional costs incurred.

If you start to feel unwell during your self-isolation period arrange a test: www.nhs.uk/coronavirus or call: 119

Even if you remain well you must continue to self-isolate for 14 days at home after you last had contact with the person who tested positive as you could be carrying the virus and be infectious but not show any symptoms

People you are travelling with do not need to self-isolate if you do not have symptoms

Who do I contact if I'm unwell?

If you are ill and need medical advice, call 111 or your own GP

In the event of a medical emergency, call 999

If you, or a member of your party, develop acute breathing difficulties during your stay please call 999.

Similarly, if you develop, or a member of your party develops, symptoms within 14 days of your stay and a test confirms infection please let us know immediately to allow the necessary measures to be taken.

If you’re unsure, the latest information and advice can be found on the GOV.UK and NHS websites. 


Some FAQs

Can I still travel to Cornwall for a holiday?

We will always follow the latest government  guidelines. Therefore, if you have a holiday booked that you are uncertain about, please wait to contact us as we will be unable to postpone or refund holidays until we can act on the relevant government advice.

The advice below applies to guests who have holidays booked once travel restrictions are lifted based on government advice prior to lockdown. However this will be subject to change according to the most recent government advice.

What happens if the government enforces another national lockdown and I can't legally travel to attend my holiday?

We want you to feel confident booking your 2021 and 2022 holidays with West Country Beach Holidays. If you are unable to travel due to Government enforced restrictions, whether National, local Cornwall, or local to your home address, you will be offered postponement (subject to availability) or if this isn't suitable, a refund (less a £35 admin charge) for payments received. This applies to all bookings for 2021 and 2022 travel.

Please be aware of our Standard Cancellation Policy: All 25% deposits paid to secure a future booking and full or final payments are non-refundable and we strongly advise you to take out holiday cancellation insurance to protect your payments. You can opt to add insurance via Booking Protect during the online booking process if you wish, or find an independent insurance policy. For Booking Protect’s current policy with regard to Coronavirus please see https://documents.bookingprotect.com/general/coronavirus-advice.pdf .

What is open in the local area?

Local businesses will be following Government guidelines and therefore, once you are able to travel, we recommend checking with each company what their new operating procedures are.

What is being done to help keep you safe during your stay?

To allow time for additional cleaning, the check in time on some properties has been changed; please check your Guest Arrival Information email [emailed to you at least 2 days before arrival] for the latest times.

A key safe entry system operates for almost all our properties, this limits face-to-face contact. Our caretakers will be available on the phone to answer any queries.

Property information will be emailed to you ahead of your stay; this contains essential information (key safe codes, directions, parking etc) as well as specific requests regarding check out procedures - please take the time to read through it and ensure you have access to it during your stay.

Frequent hand washing with hot water and hand soap, as per the government advice,  hand sanitisation on entry/exit and kitchen/bathroom cleaning and sanitisation will help reduce spread of the virus.

Only in an emergency breakdown situation will the caretaker or other service provider visit the property during your stay. If this does happen, please follow any requests regarding social distancing, use of masks etc.

What you can do to keep yourself and others safe during your stay

Please be aware that any items that are available at the property such as boardgames, books and other such items where it is impossible to clean each page or piece, are to be used at your own risk.

Please ensure you follow the latest Government guidance. 

Please be considerate regarding concerns of local residents and follow any rules put in place by local businesses.

Thank you for your support during this difficult time.