Our latest information about Covid - 19
Coronavirus (COVID-19) Information and Guidance
All our property owners are familiar with the latest cleaning protocols and the extra measures to be taken to help protect the health and safety of guests and housekeepers involved in preparing for your stay.
Some changes that were made during the first lockdown will remain in place for the foreseeable future; these include;
- the removal of some soft furnishings as well as other items such as games, literature, books
- arrival instructions including key safe information now sent via email
- all open food items including tea, coffee, sugar and milk will not be left at the property. You will therefore need to bring these with you, along with your normal everyday cleaning products, hand sanitiser and antibacterial hand wash, and please remove your food and cleaning items on departure
- in some cases, we request that you strip and bag all bedding, towels and other laundry items in the bags provided
You must comply with the latest Government rules on the sharing of holiday accommodation. Information on the rules currently in place can be found here.
What to do if developing COVID-19 symptoms before the start of the holiday, whilst on holiday or subsequently.
If you, or a member of your party, develop symptoms prior to your stay, you must follow the latest NHS guidance and not travel under any circumstances. Please contact West Country Beach Holidays (email@example.com) for further advice.
If you, or a member of your party, develop symptoms during your stay please inform the caretaker, owner or West Country Beach Holidays immediately (contact details can be found in your Guest Arrival email). It is important that you let us know immediately so that we can take the necessary steps to deep clean the property. If you, or a member of your party, develop acute breathing difficulties during your stay please call 999.
Similarly, if you develop, or a member of your party develops, symptoms within 14 days of your stay and a test confirms infection please let us know immediately to allow the necessary measures to be taken.
Can I still travel to Cornwall for a holiday?
We will always follow the latest government guidelines. Therefore, if you have a holiday booked that you are uncertain about, please wait to contact us as we will be unable to postpone or refund holidays until we can act on the relevant government advice.
The advice below applies to guests who have holidays booked once travel restrictions are lifted based on government advice prior to lockdown. However this will be subject to change according to the most recent government advice.
What happens if the government enforces another national lockdown and I can't legally travel to attend my holiday?
We want you to feel confident booking your 2021 and 2022 holidays with West Country Beach Holidays. If you are unable to travel due to Government enforced restrictions, whether National, local Cornwall, or local to your home address, you will be offered postponement (subject to availability) or if this isn't suitable, a refund (less a £35 admin charge) for payments received. This applies to all bookings for 2021 and 2022 travel.
Please be aware of our Standard Cancellation Policy: All 25% deposits paid to secure a future booking and full or final payments are non-refundable and we strongly advise you to take out holiday cancellation insurance to protect your payments. You can opt to add insurance via Booking Protect during the online booking process if you wish, or find an independent insurance policy. For Booking Protect’s current policy with regard to Coronavirus please see https://documents.bookingprotect.com/general/coronavirus-advice.pdf .
What is open in the local area?
Local businesses will be following Government guidelines and therefore, once you are able to travel, we recommend checking with each company what their new operating procedures are. Visit Cornwall has put together a helpful list of attractions and what's open. and we will be updating this page as more new information becomes available.
What is being done to help keep you safe during your stay?
To allow time for additional cleaning, the check in time on some properties has been changed; please check your Guest Arrival Information email [emailed to you 2 days before arrival] for the latest times.
A key safe entry system operates for almost all our properties, this limits face-to-face contact. Our caretakers will be available on the phone to answer any queries.
Property information will be emailed to you ahead of your stay; this contains essential information (key safe codes, directions, parking etc) as well as specific requests regarding check out procedures - please take the time to read through it and ensure you have access to it during your stay.
Frequent hand washing with hot water and hand soap, as per the government advice, hand sanitisation on entry/exit and kitchen/bathroom cleaning and sanitisation will help reduce spread of the virus.
Only in an emergency breakdown situation will the caretaker or other service provider visit the property during your stay. If this does happen, please follow any requests regarding social distancing, use of masks etc.
What you can do to keep yourself and others safe during your stay
Please be aware that any items that are available at the property such as boardgames, books and other such items where it is impossible to clean each page or piece, are to be used at your own risk.
Please ensure you follow the latest Government guidance - see https://www.gov.uk/government/publications/covid-19-response-spring-2021/covid-19-response-spring-2021-summary
Please be considerate regarding concerns of local residents and follow any rules put in place by local businesses.
Thank you for your support during this difficult time.